Return & Refund Policy
Return & Refund Policy
Important Note for Handcrafted Products
All our products are meticulously handcrafted. Minor imperfections including but not limited to:
- Visible but cleanable adhesive traces
- Thread ends within reasonable limits
- Minimal glue residue
are considered normal characteristics of handmade goods and do not qualify for returns/refunds.
Return Process
- Initiate Return: Contact customer service within 14 days of delivery
- Submit Request: Complete our online refund form
- Condition Requirements: Items must be:
- In original condition
- Unworn/Unused with tags attached
Non-Qualifying Circumstances
- Subjective dissatisfaction
- Used/altered items
- Size/style selection errors
- Unauthorized returns
- Free items
- Shipping-related damages
- Delivery confirmation issues
- Incorrect order details
Refund Details
- Processing time: 2-14 business days
- Credit card refunds incur 10% processing fee
- Store credit option available (non-reversible)
- Original shipping fees non-refundable